Made in Colombia

Returns & Exchanges

 

We hope that you love what you ordered from Adara by Carol B. Our priority is customer satisfaction and that you love our product.

In the event that you are not fully satisfied with your purchase we want to make it easy for you to return or exchange your product.

Returns of full-price merchandise are accepted within 10 days of receipt of purchase. Refunds will be issued in original form of payment and must be accompanied by receipt with the merchandise in the original condition. 
Merchandise must not be worn, altered, or washed and must have all tags and accessories attached.

Important Details:

  • The first return or exchange will be covered by Adara by Carol B. If a second exchange or return is requested, the cost of the second shipping will be covered by the customer.
  • All clearance/sales product orders are final.

How to Return Merchandise by Mail
Before mailing the item you wish to return please keep in mind that all returns must be approved by our support team, contact us to support@adarabycarolb.com

Also, keep in mind that all returns must be accompanied by the original receipt. We reserve the right to refuse a refund request if it does not comply with this policy.

  1. Contact us through our support email: support@adarabycarolb.com
  2. We will review the return reasons and if approved you will receive a free return label.

NOTE: Once the return label is received, we strongly recommend that you save your return tracking number until you have been notified that we have completed your refund. Your credit will be processed and it should be reflected on your next credit card statement.

How to Return Merchandise in Store
Full-price online purchases may be returned at our boutique for refund or exchange. Return the item to a sales associate along with your invoice. The sales associate will then initiate the return process for you.Your credit will be processed and it should be reflected on your next credit card statement.

Cancellations
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

Size chart