Returns & Exchanges

 

We hope you fall in love with our products, enjoy and appreciate our handmade items. Our priority is customer satisfaction.

In the event that you are not fully satisfied with your purchase we want to make the return or exchange process as easy as possible.

Returns or exchanges of full-priced merchandise are accepted within 10 days of purchase.

Returned or exchanged merchandise should include purchase receipt and it must be in original condition, unworn, unaltered and unwashed. All tags attached.

Refunds will be issued in original form of payment, store credit or gift card.

Important Details:

  • The first return or exchange will be covered by ADARA BY CAROL B. If a second exchange or return is requested, the cost of the second shipping will be covered by the customer
  • For hygienic reasons we don't resale returned Intimate products, therefore we encourage you to accept a store credit or gift card so you can select another item
  • All clearance/sales product orders are final
How to Return Merchandise by Mail

 

Before mailing the item you wish to return please keep in mind that all returns must be approved by our support team, contact us to support@adarabycarolb.com

We reserve the right to refuse a refund request if it does not comply with this policy.

  1. Contact us through our support email: support@adarabycarolb.com
  2. We will review the return reasons and if approved you will receive a free return label.

NOTE: Once the return label is received, we strongly recommend that you save your return tracking number until you have been notified that we have completed your refund. Your credit will be processed and it should be reflected on your next credit card statement.

How to Return Merchandise IN STORE

Full-price online purchases may be returned at our boutique for refund or exchange following our return policy. Return the item to a sales associate along with your invoice. The sales associate will then initiate the process for you.Your credit will be processed and it should be reflected on your next credit card statement.

Cancellations

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.